Shipping policy

At NETCARAT, every piece of jewelry is prepared with care and securely packaged before it begins its journey to you. We aim to provide a safe, reliable, and seamless delivery experience from the moment your order is placed.

Free Shipping

NETCARAT offers complimentary standard shipping within the United States on all eligible orders.

Shipping charges, if applicable to any expedited or special delivery service, will be displayed at checkout before payment is completed.

Order Processing

Because many of our jewelry pieces are carefully prepared, inspected, and packaged before dispatch, processing times may vary depending on the product.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from the carrier's delivery time.

Made-to-Order & Customized Jewelry

Certain engagement rings, customized jewelry, personalized pieces, and made-to-order designs may require additional production time before shipment.

Where applicable, the estimated production or dispatch timeline will be communicated on the product page, during checkout, or after your order has been placed.

Shipping & Delivery

Orders are shipped to the delivery address provided at checkout.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or circumstances outside NETCARAT's reasonable control.

We recommend reviewing your shipping address carefully before completing your purchase.

Insured & Secure Shipping

High-value jewelry orders may be shipped using insured and trackable delivery services for additional security.

Depending on the value of your order, a signature may be required upon delivery. We recommend ensuring that someone is available at the delivery address to receive the package.

Order Tracking

Once your order has shipped, tracking details will be sent to the email address associated with your order.

Tracking information may take several hours to update after the shipment has been handed over to the carrier.

Delivery Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

For security reasons, additional verification may be required before approving an address change for high-value orders.

Delayed Shipments

While we work with reliable shipping partners, occasional carrier delays may occur.

NETCARAT is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs processes, natural events, or peak holiday periods.

If your shipment appears significantly delayed, please contact our customer support team and we will assist you in reviewing the shipment status.

Lost or Missing Packages

If your tracking information shows that your package has not been delivered within the expected timeframe, please contact us promptly.

We may work with the shipping carrier to open an investigation before determining the appropriate resolution.

If tracking shows the order as delivered but you are unable to locate the package, please first check with household members, neighbors, building management, reception, or the carrier.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the outer packaging before opening it.

If the jewelry has been damaged during transit or an item is missing from the shipment, contact us as soon as possible with your order number and photographs of the package and item so our team can assist you.

International Shipping

Availability of international shipping may vary by destination.

Where international delivery is available, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

These charges are determined by local authorities and are not controlled by NETCARAT.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

NETCARAT cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address submitted with the order.

If a shipment is returned to us because of an address issue or unsuccessful delivery attempt, we will contact you regarding available redelivery options.

Shipping Restrictions

For security and fraud-prevention purposes, NETCARAT may review certain orders before shipment and may request additional information to verify the purchaser or delivery details.

We reserve the right to delay or cancel an order where we reasonably believe additional verification is necessary.

Contact Us

If you have any questions about your order, shipment, or delivery, please contact the NETCARAT Customer Care Team through the contact information provided on our website.

Please include your order number whenever possible so we can assist you efficiently.

NETCARAT
Fine jewelry, delivered with care.