Shipping & Returns

NETCARAT offers complimentary standard shipping within the United States on all eligible orders.

Shipping charges, if applicable to any expedited or special delivery service, will be displayed at checkout before payment is completed.

Because many of our jewelry pieces are carefully prepared, inspected, and packaged before dispatch, processing times may vary depending on the product.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from the carrier’s delivery time.

Certain engagement rings, customized jewelry, personalized pieces, and made-to-order designs may require additional production time before shipment.

Where applicable, the estimated production or dispatch timeline will be communicated on the product page, during checkout, or after your order has been placed.

Orders are shipped to the delivery address provided at checkout.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or circumstances outside NETCARAT’s reasonable control.

We recommend reviewing your shipping address carefully before completing your purchase.

High-value jewelry orders may be shipped using insured and trackable delivery services for additional security.

Depending on the value of your order, a signature may be required upon delivery. We recommend ensuring that someone is available at the delivery address to receive the package.

Once your order has shipped, tracking details will be sent to the email address associated with your order.

Tracking information may take several hours to update after the shipment has been handed over to the carrier.

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

For security reasons, additional verification may be required before approving an address change for high-value orders.

While we work with reliable shipping partners, occasional carrier delays may occur.

NETCARAT is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs processes, natural events, or peak holiday periods.

If your shipment appears significantly delayed, please contact our customer support team and we will assist you in reviewing the shipment status.

If your tracking information shows that your package has not been delivered within the expected timeframe, please contact us promptly.

We may work with the shipping carrier to open an investigation before determining the appropriate resolution.

If tracking shows the order as delivered but you are unable to locate the package, please first check with household members, neighbors, building management, reception, or the carrier.

If your package arrives visibly damaged, please document the condition of the outer packaging before opening it.

If the jewelry has been damaged during transit or an item is missing from the shipment, contact us as soon as possible with your order number and photographs of the package and item so our team can assist you.

Availability of international shipping may vary by destination.

Where international delivery is available, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

These charges are determined by local authorities and are not controlled by NETCARAT.

Customers are responsible for providing a complete and accurate shipping address.

NETCARAT cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address submitted with the order.

If a shipment is returned to us because of an address issue or unsuccessful delivery attempt, we will contact you regarding available redelivery options.

For security and fraud-prevention purposes, NETCARAT may review certain orders before shipment and may request additional information to verify the purchaser or delivery details.

We reserve the right to delay or cancel an order where we reasonably believe additional verification is necessary.

You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Contact care@netcarat.com to request a return.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

Custom products, including special orders and personalized items, cannot be returned. We cannot accept returns on sale items or gift cards.

Other excluded goods include perishable goods, personal care goods, hazardous materials, flammable liquids and gases. Please contact us with questions about your specific item.

The fastest way to get the item you want is to return your current item and, once the return is accepted, make a separate purchase for the new item.

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact care@netcarat.com.